Refund & Cancellation Policy
Last Updated: 5 October 2026
This Refund & Cancellation Policy explains the terms applicable to purchases and payments made through [Website Name].
We aim to provide a clear and transparent payment and refund process for all customers.
1. Cancellation Policy
If you wish to cancel an order or service, please contact us as soon as possible after placing the order.
Cancellation requests can be submitted by email:
Email: bnashibusiness1014@gmail.com
A cancellation request may not be accepted if the service has already been fully delivered, activated, started, or otherwise completed.
2. Refund Eligibility
Refunds may be considered in the following situations:
- Payment was successfully deducted but the purchased service was not provided.
- The same transaction was charged more than once due to a technical issue.
- We are unable to provide a paid service that has been purchased.
- A refund is otherwise required under applicable law.
Refund eligibility may depend on the specific product or service purchased.
3. Non-Refundable Situations
A refund may not be available in situations such as:
- The service has already been completely delivered.
- The customer has used or consumed the purchased digital service.
- The customer changes their mind after the service has been delivered.
- The customer provides incorrect information that prevents delivery of the service.
- The issue is caused by the customer’s device, internet connection, bank, payment provider, or other third-party service.
Any product- or service-specific refund conditions displayed before purchase will also apply.
4. Failed or Pending Payments
If money has been deducted from your bank account but the transaction shows as failed, pending, or the service was not received, please contact us.
Please provide:
- Transaction ID
- Order ID, if available
- Date of transaction
- Amount paid
- Payment method
- Screenshot or payment confirmation, if available
We will review the transaction and take appropriate action.
5. Duplicate Payments
If you have accidentally made the same payment more than once for the same order or service, please contact us.
After verification, the duplicate amount may be refunded through the applicable payment method.
6. Refund Processing
Once a refund is approved, we will initiate the refund using the applicable payment method or payment gateway process.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.
We cannot guarantee the exact time taken by a third-party financial institution to complete a refund.
7. How to Request a Refund
To request a refund, contact us at:
Email: bnashibusiness1014@gmail.com
Please include the following information:
Name:
Order/Transaction ID:
Payment Date:
Amount:
Reason for Refund:
Providing accurate transaction information helps us process your request more efficiently.
8. Refund Review
All refund requests may be reviewed before approval.
We may request additional information or proof of payment where necessary to verify the transaction.
Refund decisions will be made according to the applicable service terms and applicable laws.
9. Payment Gateway
Payments made through our website may be processed by a third-party payment gateway.
We do not control the processing time of banks, card networks, UPI providers, or payment gateways.
If a payment is delayed, reversed, failed, or remains pending due to a third-party financial service, we will assist you in resolving the issue where reasonably possible.
10. Contact Us
For questions regarding refunds, cancellations, or payments, please contact:
Email: bnashibusiness1014@gmail.com
We recommend keeping your transaction or order ID available when contacting us about a payment.
11. Policy Changes
We reserve the right to update this Refund & Cancellation Policy when necessary.
Any changes will be published on this page with an updated “Last Updated” date.